troosolar.io

Introduction

This website is provided by 3Gates Energy Limited, operators of the Troosolar brand (hereinafter referred to as “Troosolar”, “3Gates Energy”, “the Company”, “we”, “us”, or “our”).

At Troosolar, your privacy is important to us. We are committed to safeguarding all personal data you provide and ensuring it remains confidential across our affiliates, representatives, and authorised partners.

This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website, services, or platforms. It applies to customers, potential customers, partners, and all individuals whose information we may process.

By visiting our website or using our services, you agree to the terms of this Privacy Policy. This policy operates alongside our Terms of Service, including provisions on limitation of liability and dispute resolution.

Our services are not intended for use in jurisdictions where such services would be illegal or restricted under local laws.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalised initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

1.2 Definitions

  • Account
    A unique account created for you to access our services or parts of our services.

  • Company
    Refers to 3Gates Energy Ltd / Troosolar, located at First Floor (Left Wing), 16 Amodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos, Nigeria.

  • Cookies
    Small files placed on your device by a website or application to store browsing information.

  • Country
    Refers to the Federal Republic of Nigeria.

  • Device
    Any internet-enabled device used to access the service (e.g., phone, tablet, or computer).

  • Personal Data
    Any information relating to an identifiable individual.

  • Service(s)
    Refers to the services provided by Troosolar via internet-based platforms, including websites, mobile applications, USSD, QR code systems, and other digital technologies (including future technological developments).

  • Service Provider
    Any natural or legal person who processes data on behalf of the Company, including third-party vendors engaged to support service delivery, analytics, or system operations.

  • Usage Data
    Data collected automatically through the use of our services.

  • You / Your
    The individual, company, or legal entity using our services.

2. Collecting and Using Your Personal Data

2.1 Personal Data

While using our services, we may collect personally identifiable information, including but not limited to:

  • Information provided when filling out forms, registering on our website, or subscribing to alerts and updates

  • Information provided during the purchase of products or services

  • Browser, device, usage, traffic, and location data

  • Communications with our customer support teams (via phone, email, or chat)

  • Feedback, reviews, or survey responses

  • Personal data received from third-party partners (we will notify you when this occurs and explain its intended use)

2.2 Usage Data

Automatically collected data may include:

  • Internet Protocol (IP) address

  • Browser and device type

  • Pages visited and usage behaviour

  • Time and duration of visits

  • Approximate geographic location

  • Mobile device identifiers and diagnostics

2.3 Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity and improve our services. These include:

  • Browser Cookies – Essential for platform functionality

  • Flash Cookies – Store user preferences

  • Web Beacons – Track engagement with content and emails

Cookies may be Persistent (remain after you go offline) or Session-based (deleted when the browser is closed).

Types of Cookies Used

  • Essential Cookies – Enable core site functionality

  • Acceptance Cookies – Record cookie consent

  • Functionality Cookies – Store preferences to enhance user experience

3. Use of Your Personal Data

We may use your Personal Data to:

  • Provide, maintain, and improve our services

  • Manage and administer your account

  • Fulfil contractual obligations

  • Communicate with you regarding services or support

  • Send relevant promotional or informational communications

  • Analyse performance and enhance user experience

  • Comply with legal obligations and prevent fraud

3.1 Sharing of Personal Data

We may share your data with:

  • Service providers (e.g., analytics, communication tools)

  • Business partners and affiliates

  • Parties involved in mergers, acquisitions, or asset transfers

  • Public authorities where required by law

  • Third parties with your explicit consent

We comply with the Nigeria Data Protection Regulation (NDPR) and the Nigeria Data Protection Act 2023.

4. Retention and Transfer of Your Personal Data

4.1 Retention

We retain personal data only for as long as necessary to:

  • Deliver our services

  • Meet legal and regulatory obligations

  • Resolve disputes and enforce policies

4.2 Transfer

Your data may be transferred to and stored in secure locations outside Nigeria, in compliance with applicable data protection laws. Appropriate safeguards are implemented for such transfers.

5. Disclosure of Your Personal Data

We may disclose Personal Data:

  • To trusted third-party service providers

  • To comply with legal or regulatory obligations

  • To perform technical or operational services

Legal Basis for Disclosure

  • Compliance with legal requirements

  • Protection of user rights, company interests, or public safety

  • Your explicit consent

6. Security of Your Personal Data

We apply physical, electronic, and administrative safeguards, including:

  • Firewalls

  • Encrypted data transmission

  • Restricted access controls

  • Secure servers

  • Staff training on data protection practices

Note: While we use strong safeguards, no system is completely immune to security breaches.

7. Where We Store Your Data

Your data may be stored outside Nigeria. We ensure:

  • Adequate legal and technical protections

  • Transfers only to jurisdictions with appropriate data protection standards

  • Your consent where required for unregulated jurisdictions

7.1 Third-Party Processing

Third-party processors may include:

  • Google Places (location-based services) – subject to Google’s Privacy Policy

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. Any such data discovered will be promptly deleted.

9. Data Breach Notification

In the event of a data breach:

  • The Nigeria Data Protection Commission (NDPC) will be notified within 72 hours

  • Affected users will be notified within 7 days where there is a risk to their rights

10. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their respective privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users are encouraged to review this page regularly for updates.

12. Contact Us

For questions or requests regarding this Privacy Policy or our financing policies, please contact us:

  • Email: support-troosolar@3gatesenergy.ng

  • Phone: +234 907 714 1837 | +234 907 666 1602

  • Office Address:
    First Floor (Left Wing),
    16 Amodu Ojikutu Street,
    off Bishop Oluwole Street,
    Victoria Island, Lagos, Nigeria

1. Introduction

This website is provided by 3Gates Energy Limited, operators of the Troosolar brand (hereinafter referred to as “Troosolar”, “3GatesEnergy”, “the Company”, “we”, “us”, or “our”). At Troosolar, your privacy is important to us. We are committed to safeguarding all personal data you provide and ensuring it remains confidential across our affiliates, representatives, and authorised partners. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website, services, or platforms. It applies to customers, potential customers, partners, and all individuals whose information we may process. By visiting our website or using our services, you agree to the terms of this Privacy Policy. This policy works in conjunction with our Terms of Service, including limitations on liability and dispute resolution. Our services are not intended for use in jurisdictions where such services would be illegal or restricted by local laws.

2. Consent

By accessing our platforms, using our services, or visiting any of our offices, you accept the terms of this Privacy Policy and give your consent to the processing of your personal data as outlined herein.

3. Age Restriction

You confirm that you are at least 18 years of age and are legally able to enter into agreements in your own name. You also confirm that you understand and accept the contents of this Privacy Policy.

4. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

4.1 Automatically Collected Information

When you visit our website, our systems automatically collect non-personal data such as:

  • Your IP address and internet service provider
  • Time spent on the site
  • Pages viewed
  • Browser and device type
  • Geographic location
  • Referrals and other access data

4.2 Personal Data

When you contact us or subscribe to our services, we may collect:

  • Username and password
  • Contact details (name, address, email address, and telephone number)
  • Demographic information (age, gender, hometown, and interests)
  • Supplemental identification information (government-issued ID, live photo images, international passport, driver’s licence, taxpayer identification number, national insurance number, source of income, and employment information)
  • Any other personal data you choose to share with us

You are under no obligation to provide personal information. However, refusal may prevent access to certain features of the Site or mobile application.

4.3 Financial Data

Financial information such as payment method details (e.g. card number, card brand, expiry date) collected when you purchase, order, return, exchange, or request information about our services.

4.4 Bank Verification Number (BVN) and National Identification Number (NIN)

If you apply for solar financing, we may collect your BVN and your guarantor’s BVN solely for creditworthiness assessment, and your NIN for identification purposes.

4.5 Third-Party Data

Information from third parties when you connect your account and grant permission for data access.

4.6 Mobile Application Information

Geo-Location Information: We may request access to location data to provide location-based services. You may change permissions in your device settings. Mobile Device Access: Access may be requested for Bluetooth, calendar, camera, contacts, microphone, SMS, storage, sensors, and social media accounts. Mobile Device Data: We may collect device ID, model, manufacturer, operating system, version, and IP address. Push Notifications: You may opt out via your device settings.

5. Use of Your Personally Identifiable Information

5.1 Purpose of Use

We use your information to:

  • Verify identity
  • Fulfil service agreements
  • Provide products and services
  • Handle customer support
  • Conduct customer research
  • Send updates, alerts, and newsletters
  • Process payments and manage accounts
  • Prevent fraud and ensure security
  • Maintain accurate records
  • Share credit history with licensed bureaus (if applicable)
  • Comply with NDPR, CBN, and regulatory requirements

5.2 Repayment Methods

We offer Direct Debit, Card Payments, and Virtual Accounts. Necessary financial data is processed securely and shared only with authorised payment partners. We do not store full card or banking credentials.

6. Data Accuracy

We strive to keep personal data accurate and encourage you to notify us of any changes.

7. Other Information We Collect

We may collect technical data via analytics tools and cookies. Cookie usage is detailed in Section 14.

8. Data Confidentiality

All personal data is treated as confidential and disclosed only where legally required. You are responsible for protecting your login credentials.

9. Disclosures

  • We do not sell personal data
  • We may share anonymised data with partners
  • We comply with lawful disclosure requests
  • You may request correction or deletion
  • Public posts may be visible to others

10. Transfer of Personal Data

10.1 Within Nigeria

Data may be processed by vetted service providers under confidentiality agreements.

10.2 Outside Nigeria

Transfers occur only to jurisdictions with adequate protection laws or with your consent.

11. Sale or Bankruptcy

In the event of a merger, acquisition, reorganisation, or insolvency, personal data may be transferred as an asset. We are not responsible for third-party practices following such transfers.

12. Third-Party Websites

Links to third-party platforms are not governed by this Privacy Policy. We are not responsible for their content or privacy practices.

13. Your Rights

Under the NDPR, you have the right to:

  • Be informed of data transfers
  • Request correction or deletion
  • Restrict processing
  • Request a copy of your data

14. Website Security

We use SSL encryption, firewalls, secure servers, and access controls. You are responsible for safeguarding your login details.

15. Training

Our staff receive regular data protection and privacy compliance training.

16. Use of Cookies

Cookies are used to:

  • Authenticate users
  • Customise user experience
  • Prevent fraud and track performance

Disabling cookies may limit access to some services.

17. Data Retention

We retain data only as long as necessary for legal, operational, and regulatory purposes.

18. Data Breach Management

In the event of a breach:

  • Users will be notified within 24 hours
  • Corrective action will be taken
  • Regulators such as NITDA will be informed where required

19. Limitation of Liability

We are not liable for unauthorised access caused by factors beyond our control.

20. Changes to This Privacy Policy

This policy may be updated periodically. Please review it regularly.

21. Contact Us

For questions or requests regarding this Privacy Policy: Email: support-troosolar@3gatesenergy.ng Phone: +234 907 714 1837 | +234 907 666 1602 Office Address: First Floor (Left Wing), 16 Amodu Ojikutu Street, off Bishop Oluwole Street, Victoria Island, Lagos, Nigeria